Our Services

Our first meeting is complimentary, in this meeting we will build out your own unique lifetime cash flows, built around in-depth discussions about your career, stage in life, your business, aspirations and expenses.  If you decide to engage our services following this meeting we will then produce you a letter of advice with our recommendations be these for the personal or business insurances, retirement planning or investments that would best suit your needs.

Fees and expenses

We will not charge a fee for the insurance financial advice we provide to you. There may be occasions clients wish to engage with us on a consultancy basis, in these cases we will usually agree to a cost for service beforehand. All our fees and expenses are fully explained in our ‘Working with TGN’ document.

What Is an Adviser?

TGN Advisers, and anyone who gives financial advice on our behalf, have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice. We are required to:

• give priority to your interests by taking all reasonable steps to make sure our advice isn’t materially influenced by our own interests

• exercise care, diligence, and skill in providing you with advice

• meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice)

• meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we treat you as we should, and give you suitable advice).

This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at https://www.fma.govt.nz.

Privacy of your information

Confidentiality and the security of your personal information is something we take seriously.  We will only use your information for the purposes of engaging with you, to provide guidance or advice. 

We try to be as paperless as possible with very little physical information held on-site at company offices.  Our primary storage method is an Enterprise level Microsoft system and therefore held electronically.  Any physical information that you or your authorised agents (accountants, solicitors, insurers etc) might provide us is scanned in and then either returned to you or where appropriate, securely destroyed. 

We will only share information when instructed to do so by you or any authorised agent.  To illustrate, this typically occurs when we are implementing advice such as applying for insurance.  It is worth knowing that we send the information to them, we do not use third parties nor do they have direct access into our systems.

It is also possible that our contracted IT providers , compliance advisers and assessors or regulatory bodies such as the FMA (Financial Market Authority) or IFSO (Insurance and Financial Services Ombudsman) or an organisation purchasing TGN Investments Limited under strict non-disclosure agreements may need access to information for the purposes of assessing the business, maintaining IT systems and compliance with established regulation.  Otherwise, access to your information is available only to staff of the firm and by you, where the Privacy Act 2020 gives you the right to request access to and correction of, your personal information. 

As a final note, any advice provided as a result of our analysis can only be as good as the information received from you, so we ask that you provide us with the information we request.  Without relevant and correct information about your personal and financial situation, we run the risk of giving advice that is not appropriate to your needs.  If you are unsure as to why we need certain information please ask so that we can explain.

Conflicts of interest and incentives

For life insurance and health insurance, TGN Advisers and the financial adviser receive commissions from the insurance companies on whose policies we give advice. If you decide to take out insurance, the insurer will pay a commission to TGN Advisers and your financial adviser. The amount of the commission is based on the amount of the premium.

All our financial advisers undergo annual training about how to manage conflicts of interest. We undertake a compliance audit, and a review of our compliance programme is undertaken annually by a reputable compliance adviser.

Complaints and disputes resolution

If you are not satisfied with our financial advice service you can make a complaint by emailing admin@tgn.co.nz , or by calling: 0800 510 044. You can also write to us at: 265 St Asaph Street, Christchurch 8011.

When we receive a complaint, we will consider it following our internal complaints process:

• We will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint.

• We aim to resolve complaints within 10 working days of receiving them. If we can’t, we will contact you within that time to let you know we need more time to consider your complaint.

• We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so.

If we can’t resolve your complaint, or you aren’t satisfied with the way we propose to do so, you can contact the Insurance & Financial Services Ombudsman (IFSO). IFSO provides a free, independent dispute resolution service that may help investigate or resolve your complaint, if we haven’t been able to resolve your complaint to your satisfaction. You can contact the IFSO at: Address: PO Box 10-845, Wellington 6143, New Zealand Telephone number: 0800 888-202 Email address: info@ifso.nz

For a full copy of our ‘Working with TGN Advisers’ document please click here